I was more than satisfied, I was impressed. They looked for about 20 minutes for a leak in one of my tires. In the end they informed me that my tires were dry rotting and wouldn't be able to be plugged. I wasn't charged anything. They also inspected the car and found a few minor problems that may need to be addressed in the future. About 30 minutes on the rack and they charged me nothing. You can't beat that.