After Fiancée car fixed by Five Star and it broke down and had to be towed. When. I picked it up I took mine in to get car ready for winter. Had a couple of other items, oil change, tail light. They found an issue with the battery cables. 1.5 hour job and did not have time to repair . Now I will end up renting a car and going somewhere else open on Saturday. I have had really good luck in past guessing staffing issues or just unable to deliver. Asked for Ryan and never heard back.
I'm sorry for your inconvenience, however my records indicate you brought your vehicle in for an oil change and our complimentary inspection. These services alot your vehicle one and a half hours in the shop. We do anticipate finding other service items on vehicles, but can in no way anticipate every combination of possible vehicle repairs that may be needed. It shows in my records that we did go beyond allotted scheduled time to perform some additional work, but could not perform the rest without inconveniencing other customers that already rescheduled for follow up repairs. As with most small business we are understaffed and experence other business related setbacks including parts availability or delays. These are not the fault of our customers and I do apologize that issues occasionally arise.
- 5 Star Auto Repair & Exhaust of Lexington