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Lexington Auto Repair

526 reviews

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5

5

Great experience with getting my van fixed here. I had been recommended to this place by a worker at Jiffy Lube and so glad I listened to them. I do a lot of work on my own vehicles but time and location of this repair prevented me from being able to do it myself. Price was reasonable and vehicle was ready in a timely manner. Highly recommend!

5

Good Service Thank y'all

5

Good Service Thank y'all very good job appreciate 5 Star auto 👍💯

5

Very efficient

5

5

Great people. Thorough job done and let me know what repairs were critical and which ones could wait. And no pressure or upselling.

5

Ryan did a great job. My resto mod Corvette now has cold air again 👍

1

I’ve never been treated so poorly by a business. Guess there’s a first time for everything. The customer service was terrible, the manager was rude and “too busy” to answer a phone call. The lady who answered was EXTREMELY rude and borderline racist. Stay away

Thank you for taking the time to leave a review of your Phone call experience with us. I appologize that when you called in I was assisting another customer and you feel that is rude. I did however take the time to let my service advisor know we would have to decline service on your vehicle, and she should have explained the reason for this or attempted to. However I was informed that she was hung up on before she could explain.

- 5 Star Auto Repair & Exhaust of Lexington
2

I’ve taken my car here twice before and never had any issues, until yesterday I took my car in for an appointment at 11 am for just a diagnostic test. They said it would take a couple hours before they call me back. I waited around all day for them to call and they never did, finally I tried calling them back twice and no answer. I came to the shop around 5 when they were closing and they were packing up to leave. I would have been without a car all night. The communication here is terrible. And all of this for just a diagnostic test, absolutely no work done on it whatsoever.

I apologize for the lack of communication. We are very busy and unfortunately understaffed. This is no excuse and you should have been contacted. However the statement "no work was done" is a common misconception with diagnostics. Diagnostics is work and in some cases far more difficult than the repair. I do apologize for dropping the ball communication wise, and thank you for taking the time to leave an honest review.

- 5 Star Auto Repair & Exhaust of Lexington
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